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“Some management experts feel that control (that is, setting standards, measuring performance against them and taking corrective action when needed) hinders creativity. Others take the opposite view” The case for control Controls is essential as the best of plans may Read more

Organisations employ people and different people have different views and attitudes. Conflict is an organisational reality and a phenomenon which needs to be understood and managed. Conflict can be defined as a process that begins when one individual perceives that Read more

Recruitment of suitable staff is fundamental to organisational success. Too often the recruitment and provision of staff is treated as a secondary, unimportant activity. It is important therefore that a formal procedure exists to ensure that recruitment and selection is Read more

The way in which a manager’s duties are undertaken can significantly influence the satisfaction that employees derive from their work. In addition to technical skills, an understanding of human relations skills is required in motivating people. Content theories of motivation Read more

FACTORS TO BE CONSIDERED WHEN SETTING PRICE: The company’s pricing decisions are influenced by a number of internal company factors and external environmental considerations. The internal factors include: o The company’s marketing objectives o Marketing mix strategy o Costs o Read more

Although this theory has an intuitive obviousness in the way in which it describes human needs, it has many limitations. o individuals have different needs and not necessarily in the same order o it is simplistic in its approach; more Read more

Characteristics of conflict are: – poor communication, remembering that communication may be vertical and horizontal – departmental, team and individual rivalries – departmental, team and individual jealousies – inter-departmental disputes – inter-personal disputes and arguments – widespread arbitration and personnel Read more

The difference between a person specification and a job description is that a person specification sets out the qualities of an ideal candidate whereas a job description defines the duties and responsibilities of the job.

Abraham Maslow’s theory suggested that individuals have a hierarchy of personal needs which are identifiable, universally applicable and which can be satisfied in the workplace. Understanding this idea provides guidance to management as to the appropriateness of motivational techniques. Maslow Read more

(i) The face to face interview is the most common form of interview. In this situation the candidate is interviewed by a single representative of the employing organisation. The advantages of such interviews are that they establish an understanding between Read more