Business Communication

CHRP - Business Communication Pdf notes, Past papers, syllabus

CHRP 03 Business Communication

Introduction

This course is designed to equip learners to comprehend and effectively communication as required in a modern business environment . the course covers the nature and scope of communication the process of communication technologies and meetings and report writing skills.

 

General objective

 

To equip the learners with the knowledge and skills for effective communication at workplace

Learning Outcomes

At the end of this course the learner will be able to:

  • Discuss the various forms of communication
  • Demonstrate skills in preparing reports
  • Communicate effectively and carry out effective presentations
  • Apply modern technology in communication
  • Discuss the impact of emerging issues in communication
  • Apply the acquired communication skills in the day to day operations



Overview of Communication

  • Meaning and importance of communication
  • Internal and external communication
  • The methods of communication
  • Principles of effective communication

The process of communication

  • Communication process
  • Barriers to effective¬† communication
  • Overcoming barriers to effective communication

Oral/verbal communication

  • Definition of oral/verbal communication
  • Types of oral communication
  • Importance of oral communication
  • Overcoming barriers to oral communication

Non-verbal communication

  • Definition of non-verbal communication
  • Types of non-verbal communication
  • Importance of non-verbal communication
  • Overcoming barriers to non-verbal communication

Audio and audio-visual communication

  • Definition of terms
  • Types of audio-visual communication
  • Importance of audio-visual communication
  • Meritis and demerits
  • Barrier to effective audio-visual communication
  • Overcoming barriers to audio-visual

Written communication

  • Types of business letters
  • Writing of business letters

Meetings

  • Definition and types of meetings
  • Planning for a meeting
  • Purpose of meetings
  • Structure of meetings (notice, agenda, minutes)
  • Roles of chair and secretary

Report Writing

  • Types of reports
  • Uses of reports
  • Preparation of formal reports
  • Structure of written reports
  • Preparation of summaries

Information technology and communication

  • The internet
  • Website and internet
  • Email
  • Teleconferencing
  • Video conferencing
  • Wireless technologies
  • Data storage and retrieval
  • Social media



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