Causes of conflict:
– departmentalisation and specialisation
– the nature of the work involved
– formal objectives diverge from the objectives actually being pursued by
– management or individual departments
– individual roles are unclear
– departmental and individual boundaries are unclear
– contractual relationships are unclear
– individuals undertaking simultaneous roles
– concealed objectives by management
– differences in perception as to an individual’s position in the organisation
– differences as to the perception of an individual’s effort and output
– differences in individuals’ perceived authority and importance