CUSTOMER SERVICE QUALITIES

Principles and Practices of Marketing

Customer service=accountability delivery.

Professionals who constantly deal with customers inside or outside the company need to strive for certain qualities to help them answer customer needs.the professional qualities to be emphasized always  relates to customer wants.

BASIC PROFESSIONAL CUSTOMER SERVICE QUALITIES.

  • Friendliness-associated with courtesy and
  • Empathy-appreciate customers wants and circumstances.
  • Fairness-customers want to feel and receive adequate attention and reasonable answers.
  • Integrity
  • Accountability
  • Transparency



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