Explain the role of information communication technology in business process re- engineering.

CPA-Quantitative-Analysis-Section-4 BLOCK RELEASE

– ICT can prove useful during the reengineering analysis and design process.
– Graphics software and CASE tools can produce process maps.
– Spreadsheets and costing software allow for activity – based cost analysis.
– Databases can track customer satisfaction and complaints.
– ―Blind‖ e-mail bulletin boards can be used to capture employee suggestions.
– Email and groupware can facilitate communication and coordination across geographical and organizational barriers.


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