CHAPTER 1: Introduction to Global Logistics
- Concept of logisticsDrivers of logistics
- Logistics within the supply chain
- Logistics in local and global context
- Competitive advantage through global logistics
CHAPTER 2: Customer Service and Logistics
- Concept of customer service
- Components of customer service
- Levels of customer service
- Satisfying customer value expectation in global logistics
- Customer service management
CHAPTER 3: Global Logistics Environment
- Concept of globalization and internationalisation
- Challenges and issues in globalization and internationalisation
- Understanding preferential trade areas
- Trade-offs in the international context
- Import, export and re-importation practices
- International institutions; World Trade Organisation, IATA, International Maritime Organisation,
- International Commercial Courts, Shipping Council, World Custom Organisation
CHAPTER 4: Global Logistics Strategy
- Global logistics network planning
- Logistics and supply chain strategy
- Lean philosophy, JIT and agile supply
- Logistics strategy and performance
- Developing logistics strategy
CHAPTER 5: Contracting, Insurance and Legal Framework in Global Logistics
- Insurance practice
- Legal jurisdictions and its challenges
- Global payments practices
- Customs and taxation
- Dispute resolution mechanisms
CHAPTER 6: Elements of Global Logistics Operations
CHAPTER 7: Information, Communication and Technology in Logistics
- Significance of ICT in logistics
- Logistics management information systems
- CHAPTER 8: Managing Risks in Global Logistics
- Risks in global logistics
- Types of risks
- Risks management strategies in global logistics
CHAPTER 9: Measuring Global Logistics Performance
- Definition of key terms used in measuring global logistics performance
- Role of performance measurement in global logistics management
- Global logistics activities and costs
- Global logistics cost analysis
- Global logistics operations responsiveness (LOR)
- Global logistics metrics
- Benchmarking in logistics management
CHAPTER 10: Emerging Issues and Trends in Global Logistics
- Emerging issues and trends in global logistics
- Response mechanisms to emerging trends in global logistics
PL3.03 GLOBAL LOGISTICS
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