Good/Poor Listening

Poor Listener Good Listener
Language that leads to intimacy Goal is to maintain status
subject is dry so tunes out speaker finds what’s in it for me
distracted easily fights distractions, sees past bad communication

habits, knows how to concentrate

takes intensive notes, but the more notes taken, the less value;

has only one way to take notes

has 2-3 ways to take notes and organize important


is over stimulated, tends to seek

and enter into arguments

doesn’t judge until

comprehension is complete

inexperienced in listening to difficult material; has usually sought light, recreational


uses “heavier” materials to regularly exercise the mind”
lets deaf spots or blind words catch his or her attention interpret color words, and

doesn’t get hung up on them

shows no energy output holds eye contact and helps speaker along by

showing an active body state

judges delivery — tunes out judges content, skips over delivery errors
listens for facts listens for central ideas

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