GREETING the CUSTOMER

Principles and Practices of Marketing

The purpose is to create and maintain a welcoming environment and we can achieve this by;

  1. Looking good-be well groomed.
  2. Smiling
  3. Eye contact directly to the customers eyes
  4. Shaking hands-professional hand shake is expected.
  5. Being attentive-slightly lean towards the customer and nod always to indicate you are listening.



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