The purpose is to create and maintain a welcoming environment and we can achieve this by;
- Looking good-be well groomed.
- Smiling
- Eye contact directly to the customers eyes
- Shaking hands-professional hand shake is expected.
- Being attentive-slightly lean towards the customer and nod always to indicate you are listening.
(Visited 8 times, 1 visits today)
Related Posts
-
CUSTOMER CAREThis refers to activity of looking after customers and helping them with complaints and problems.…
-
-
-
CUSTOMER SERVICE QUALITIESCustomer service=accountability delivery. Professionals who constantly deal with customers inside or outside the company need…
-
-
ASPECTS of CUSTOMER SERVICEAttitude and appearance-a customer service representative must be congenial,presentable and approachable e.g. when communicating on…
