Information Communication Technology kasneb new syllabus notes



This paper is intended to equip the candidate with knowledge, skills and attitudes that will enable him/her to apply information communication technology effectively in solving business problems, decision making and in adapting to new working environments.


A candidate who passes this paper should be able to:

  • Demonstrate proficiency in decision making using contemporary information communication technology tools
  • Use various application packages to solve business issues
  • Use data communication networks, the Internet and e-commerce in optimising business opportunities
  • Apply data security measures and procedures
  • Implement information systems legal, ethical and social issues.

Note to trainers: Trainers are advised to use a practical approach in offering tuition for this unit through infusing practical demonstrations in a computerized environment.


1. Introduction to information communication technology (ICT)

  • Introduction to information communication technology
  • Computer hardware
  • Computer software
  • Programming languages and tools
  • Information systems personnel and hierarchy
  • Role of ICT in business environments
  • Information centres
  • Impact of ICT in business

2. Overview of operating systems

  • Overview of an operating system
  • Functions of an operating system
  • Types of operating systems
  • Computer booting
  • Selection and acquisition of operating systems

3.0 An overview of application packages

Word processing

  • Features of a word processor
  • Formatting and editing text
  • Creating and formatting tables


  • Features of a spreadsheet program
  • Formatting and editing spreadsheet
  • Formulas
  • Functions; sum, average,min, max, IPMT, NPV,PMT,PV, VLOOKUP, HLOOKUP, COUNT, IF, sumif
  • Charts and graphs
  • Working with pivot tables
  • Linking formulas in different worksheets
  • What if analysis; Goal seek and solver

Presentation software

  • Features of a presentation program
  • Typing and formatting text in slide
  • Slide show

Computerised accounting software

  • Capturing data
  • Features of accounting software

4.0 Computer networks

  • Computer networks concepts
  • Computer network hardware and software
  • Data transmission media
  • Types of computer networks
  • Advantages and limitations of networking
  • Cloud computing concepts, features and models
  • Internet of things (IoT)

5. The Internet

  • Introduction to the Internet
  • Applications of Internet
    • Using search engines
    • E-mails
    • Electronic communication
  • Internet services – e-mails, www, instant messaging
  • Internet service providers (ISPs)
  • Applications of internet
  • Online collaborative tools; cloud sheets and cloud documents
  • Impact of internet on society

6.0 Data security

  • Overview of data security
  • Threats and controls
  • Data backup and restoration procedures

7.0 Information systems in an enterprise

  • Overview of information systems
  • Components of an information system
  • Types and characteristics of information systems
  • Systems in a functional perspective
  • Enterprise applications and the business process integration

8.0  e-Commerce

  • e-commerce concepts and features
  • Models of e-commerce
  • Impact of the internet on business
  • E-commerce enabling software
  • Business opportunities in e-commerce
  • E-commerce infrastructure and platforms
  • E-commerce payments methods
  • Challenges of e-commerce
  • Securing e-commerce transactions
  • M-commerce and applications
  • Digital marketing methods
  1. Mobile devices and applications

  • Overview of mobile computing
  • Types of mobile devices
  • Uses of mobile devices
  • Overview of mobile applications
  • Mobile browsers
  1. Systems analysis and design

  • Elements of information systems
  • Systems theory
  • Types of information systems
  • Personnel involved in systems analysis and design
  • Systems analysis and design concepts
  • Systems development life cycle (SDLC)
    • Definition of systems development life cycle
    • Phases of SDLC
    • Advantages and disadvantages of SDLC
  • Requirements elicitation
    • Stakeholder analysis
    • Need for requirements gathering
    • Process for requirements gathering
    • Requirements gathering tools and techniques
    • Gap analysis
    • Prioritisation of requirements
  1. Legal, ethical and social issues in information systems

  • Information systems ethical and social concerns
  • The moral dimension of information systems
  • The legal issues in information systems

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