L5M9: Operations Management ebook Pdf notes CIPS

1.0  Understand the concept and scope of operations management

1.1  Analyse the role and activities of operations management in organisations

• Definitions of operations and operations management
• The extent of operations management in organisations
• Operations management in different types of organisations

1.2  Critically assess the objectives and strategies of operations management

• From implementing to supporting to driving strategy
• The stages of development of operations strategy
• The performance objectives of operations management (quality, speed, dependability, flexibility and cost)
• Top down and bottom up perspectives of operations strategy
• Order qualifying and order winning objectives of operations management

1.3  Evaluate operations management processes

• The input transformation -output’ model of operations management
• The dimensions of operations processes (volume,variety, variation and visibility)
• The activities of operations processes

1.4  Analyse the application of operations management across supply chains

• Operations management in manufacturing, services, retail, construction, and public sector supply chains
• The impact of operations management on global sourcing
• Examples of operations management in different supply chains

2.0  Understand improvement methodologies that can be applied in operations management

2.1  Analyse tools for improving performance in operations management

• The use of performance measurement in operations management
• Setting performance targets
• Benchmarking in improving operations management
• Building continuous improvement
• The use of business process re-engineering

2.2  Explain techniques in failure prevention and recovery that can be applied in operations management

• Measuring failure and the impact of failure
• Mechanisms to detect failure
• Failure mode and effect analysis
• Improving process reliability
• Maintenance and approaches to maintenance
• Failure distributions
• Business continuity

2.3  Evaluate the role of total quality management inoperations management

• Approaches to total quality management
• The differences between total quality and quality assurance
• The work of pioneers of total quality management (such as Deming, Juran)

2.4  Analyse techniques for quality improvement that can be applied in operations management

• Diagnosing quality problems
• The use of statistical process control
• Variation in process quality
• The Taguchi loss function
• Poka yoke
• The Six Sigma approach to quality improvement