Learning outcomes
1.0 Understand the concept and scope of operations management
1.1 Analyse the role and activities of operations management in organisations
- Definitions of operations and operations management
- The extent of operations management in organisations
- Operations management in different types of organisations
1.2 Critically assess the objectives and strategies of operations management
- From implementing to supporting to driving strategy
- The stages of development of operations strategy
- The performance objectives of operations management (quality, speed, dependability, flexibility and cost)
- Top down and bottom up perspectives of operations strategy
- Order qualifying and order winning objectives of operations management
1.3 Evaluate operations management processes
- The input transformation -output’ model of operations management
- The dimensions of operations processes (volume,variety, variation and visibility)
- The activities of operations processes
1.4 Analyse the application of operations management across supply chains
- Operations management in manufacturing, services, retail, construction, and public sector supply chains
- The impact of operations management on global sourcing
- Examples of operations management in different supply chains
2.0 Understand improvement methodologies that can be applied in operations management
2.1 Analyse tools for improving performance in operations management
- The use of performance measurement in operations management
- Setting performance targets
- Benchmarking in improving operations management
- Building continuous improvement
- The use of business process re-engineering
2.2 Explain techniques in failure prevention and recovery that can be applied in operations management
- Measuring failure and the impact of failure
- Mechanisms to detect failure
- Failure mode and effect analysis
- Improving process reliability
- Maintenance and approaches to maintenance
- Failure distributions
- Business continuity
2.3 Evaluate the role of total quality management inoperations management
- Approaches to total quality management
- The differences between total quality and quality assurance
- The work of pioneers of total quality management (such as Deming, Juran)
2.4 Analyse techniques for quality improvement that can be applied in operations management
- Diagnosing quality problems
- The use of statistical process control
- Variation in process quality
- The Taguchi loss function
- Poka yoke
- The Six Sigma approach to quality improvement
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