Listening at the Receiving Stage


At this stage you listen not only to what is said (verbally and nonverbally) but also to what is omitted. You receive, for example, your boss‘s summary of your accomplishments as well as the omission of your shortcomings or, perhaps, vice versa. Effective reception, then, consists of receiving what is as well as what is not said. To improve the listening reception:


  1. Focus your attention on the speaker‘s verbal and nonverbal messages, on what is said and on what isn‘t said. Avoid focusing your attention on what you‘ll say next; if you begin to rehearse your responses, you‘re going to miss what the speaker says next.
  2. Avoid distractions in the environment;
  3. Maintain your role as listener and avoid interrupting .Interrupting will only prevent you from hearing what the speaker is saying.

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