Management information and control system question and answer

A Management Information System ICT Revision Questions and Answers

Suppose you are hired to develop an e-commerce website of a retail shop to sell different items online to its customers. Based on this scenario, answer the following questions.
1. What different e-commerce features do you consider to develop this website?
2. Do you have any plan for disaster recovery? Discuss.
3. Which e-commerce category will you suggest? Why?

The different features of e-commerce considered to develop e-commerce website are as follows:
1. Ubiquity: The traditional business market is a physical place, access to treatment means of document circulation. For example, clothes and shoes are usually directed to encourage customers to go somewhere to buy. E-commerce is ubiquitous meaning that it is available everywhere.
2. Global Reach: E-commerce allows business transactions across national boundaries to be more convenient and more effective as compared with the traditional commerce. On the e- commerce businesses potential market scale is roughly equivalent to the reach of the network. The whole world can be a potential market.
3. Richness: Advertising and branding are an important part of commerce. E-commerce can deliver video, audio, animation, billboards, signs and etc. It can use rich set of media & technologies to provide information & service.
4. Interactivity: Twentieth Century electronic commerce business technology is interactive, as they allow two-way communication between businesses and consumers.

5. Personalization: E-commerce technology allows for personalization. Business can be adjusted for a name, a person’s interests and past purchase history, personalized marketing message can be sent to a specific individual. The technology also allows for customization. Merchants can change the product or service based on user preferences, or previous behavior.

A Disaster Recovery Plan (DRP) is a business plan that describes how work can be resumed quickly and effectively after a disaster. Disaster recovery planning is just part of business continuity planning and applied to aspects of an organization that rely on an IT infrastructure to function.
The overall idea is to develop a plan that will allow the IT department to recover enough data and system functionality to allow a business or organization to operate – even possibly at a minimal level.
The creation of a DRP begins with a DRP proposal to achieve upper level management support. Then a business impact analysis (BIA) is needed to determine which business functions are the most critical and the requirements to get the IT components of those functions operational again after a disaster, either on-site or off-site.
Every employee must be made aware of the DRP and when implemented, effective communication is essential. The DRP must include a comprehensive off-site data backup and an on/off-site recovery plan.
The biggest issue may be the sourcing of an alternate location with adequate equipment, but there are many places where data center time and bandwidth can be rented so these arrangements could also be included in a DRP. Some companies can operate from just a single server so a backup machine can be kept at a remote location and kept up to date with a regular backup of the essential data required to operate. This would suit a small organization, but where there are more computers and a data center involved there needs to be a more extensive plan made.
A DRP may require employees to relocate to a hot-site to resume work, if work cannot be conducted at the normal business site. This hot-site is an off-site location supplied with the computer equipment and data necessary to continue an organization’s normal work.
It is imperative that organizations not only develop a DRP but also test it, train personnel and document it properly before a real disaster occurs. This is one reason why off-site hosting of all IT services can be a good choice for the protection they provide; in disaster situations personnel can access data easily from a new location, whereas relocating a terminally damaged data center and getting it operational again is not an easy job.
Often a specialized disaster recovery planning consultant is hired to assist organizations in attending to the many details that can arise during such contingency planning.

First Part: I suggest B2C (business to consumer) e-commerce. B2C (Business-to-Customer) ecommerce is the exchange of goods or services over the internet between online stores and individual customers. Consumer preference for the convenience of online shopping – coupled with

the ease of starting an online store – has made ecommerce among the fastest growing sectors of the economy.
Second Part: In today‘s technology-based world, business owners have started understanding that the old and traditional B2C business has gone down due to the entry of ecommerce. So, all the businesses have now started adapting the modern ways to sell through the Internet directly to the customers. B2C e-commerce offers following benefits for both businesses and consumers.
• Direct Communication – With the help of this business, you can directly connect with your consumers through a website. This shows the consumers that you care for them and ultimately they would appreciate you with the fact that you provide a good customer service.
• Business Expansion – With the help of great B2C e-commerce, you can easily expand your business to different portions of the world. In traditional B2C business, you can‘t reach every place due to lack of funds, approach, etc. But, here things will reach to such a level that you could have never achieved so fast and easily with traditional business like shops.
• Scope of Niche Marketing – In traditional business, we have got niche marketing but here you can expand that idea. You can have more opportunities to strike and there are more chances of succeeding in your seasonal businesses on the internet
• Cheaper Than Normal Businesses: If you plan to go and set up a shop, it‘s going to involve quite a few expenses but in case of online business, you don‘t require a lot of stuff. The investment is a lot less compared to any other physical retail store. Plus, it‘s easier to set up and gain access the consumers.
• Not only the businesses, a B2C e-commerce also carries advantages to the customers. As a consumer, you can shop at your own convenience and time which is the best part about B2C E-commerce business. There‘s no place or time restriction as such. You also get to have a better customer service. Big companies give customer satisfaction its first priority. The consumers connect directly to the merchant who makes sure that at the end of the day you are happy as then only you would spread the word and become a returning customer in future. With an array of purchasing options, the prices are also less compared to the physical stores in the conventional market.

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