State the reasons why an organization would use written communication instead of verbal communication

Business studies study module
  1. Written communication provides evidence which may not be there in verbal communication
  2. Written information can be stored for future reference unlike verbal which cannot be stored and depends on the recipients memory
  3. It is not prone to distortions and therefore more accurate than verbal communication
  4. Written communication can be in form of diagrams, illustration and maps which is not possible for verbal communication
  5. Some written communication such as letters would be cheaper and time saving than verbal communication, for example making long telephone calls.
  6. Written communication can be used for confidential messages, for example registered mails.



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