State two features of the human relations theories of organizations.

CPA-Quantitative-Analysis-Section-4 BLOCK RELEASE

Features of human relational theories of organizations:
1. They focus more on the human element of the organization. They treat an organization as a social system, a system of cliques, grapevines, informal systems, rituals and a mixture of logical and non-logical behaviour.
2. They are based on a series of experiments researcher Mayo at the Hawthorne Western electric in the 1920‘s.
3. They aim to foster system efficiency addressing factors determining motivation
of staff e.g. Maslow‘s hierarchy of needs, Frederick Herzberg‘s theory.

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