The briefing document could be an internal memo, a notice or a formal report to management.
Usefulness of training:
1. Training results in minimal time wastages in business operations, as staff are aware of how to perform the operations.
2. Training reduces the risk of damage to hardware and software resources staff due to ignorance.
3. Training ensures efficient use of systems since users are aware of all system functions.
4. During the process of training, areas for maintenance in the current system could be identified identifying data processing errors and system inefficiencies.
d) Database technology