Drawbacks of control systems
People look at controls as something to be beaten. Many people look at rules and regulations as things to circumvent, the budget is frequently a version of ‘pad the budget,’ tax forms are never sincerely filled and most organizations ‘use’ every penny allocated to them – to justify that more resources are needed in the next budgetary season.
These games are played within the procedures of the control system.
One form of sabotage is to create confusion. Experts may complicate projects so that management cannot understand them or the resources to support the project.
Managers may supply inaccurate information to make themselves appear better while subordinates may report what they perceive management wants to hear.
Realistic reports and expenses may not be reported if they contradict what management expects.
Management may ask for information that has not been collected and subordinates may make up numbers or give their best guess.
Illusion of control
Appearing to be in control is particularly important at the upper levels of the firm. Managers attempt to appear in control and to assure their superiors that everything is in order and flowing smoothly.
Even in performance evaluation sessions, subordinates will attempt to appear in control and to deny the existence of any negative deviations from standards.