Oral communication means communication through words spoken
- By speech:-
In oral Communication, Both the parties to the process, i.e. sender and receiver, exchange their ideas through oral words either in face to face communication or through any mechanical or electrical device, such as telephone etc. in this system person can exchange their feelings fully and clarification regarding any doubt or ambiguity may be sought. Oral communication is preferred rank and file employees as well as supervisors and managers, as they enjoy the opportunity to ask questions and to participate.
- Economical: Oral communication is relatively less expensive. It saves the money spent on stationary in an organization.
- Time sever: Oral communication is fast. It saves the time involved in writing the message.
- Flexible: Oral communication is very flexible in sense it provides an opportunity to the speaker to correct himself and make himself clear changing his voice, pitch, tone etc
- Quick response: Oral communication is also helpful in getting quicker response from the receiver. The speaker gets immediate response from the receiver. It thus provides immediate feedback to both sender and receiver.
- Personal touch: Oral communication is personal in nature. It is this nature that brings superiors and subordinates closer.
- It is also an effective tool of
- Maintains secrecy: Oral communication has an added advantage of maintaining secrecy. Oral messages can be more easily kept confidential than written
- Group communication: Oral communication is an effective tool for communicating with the groups at large. Group reactions can also be interpreted immediately to arrive at reasonable
- Time Consuming: Oral communication may not be time saver always. Many a times it is seen that meetings continue for a long time without arriving at any satisfactory conclusion.
- Poor retention: Oral communication is more likely to be forgotten. The listener cannot always retain oral messages in his memory for long. Sometimes even the speaker may not remember what he actually said.
- Not suitable for lengthy messages: Very often oral communication gets distorted. This is more so in case of lengthy messages when communicated through various level of hierarchy
- No Record: No permanent record is kept in case of oral communication. In the absence of record, oral messages have no legal validity.
- Misunderstood: In oral communication, much depends upon the tone, pitch, voice etc. the speaker, due to his poor vocal expression, may not be able to make himself clear and the listener may also be in attentive. Thus the message may be misunderstood.
- Not precise: Oral communication is not precise and to the point. People are more precise when they write rather when they speak. Very often, the exact message to be conveyed is lost in a mass of words.
Oral communication is useful:
- When quick feedback is required
- To cool down emotions and provide opportunities to express doubts and concerns
- When receiver is to be criticized without causing
- When message is personal and
- When it is necessary to change attitudes through
- When the matter requires